Contact

Questions about a product, an order, or whether something will actually fit your dog? Write to us using the form below. A real person reads every message and replies, usually within one working day.

Before you write

  • Not sure the Running Machine is right for your dog? Send us your dog's weight and breed. We will tell you honestly, including if it is not the right fit.
  • Question about an order? Include your order number and we can look it up straight away.
  • Returning something? Our returns page explains the process. Write to us and we will start it for you.
  • Something arrived damaged? Send a photo with your message. It speeds everything up and we will sort it out.

We answer Monday to Friday. Messages sent over the weekend are picked up on Monday morning.

Send us a message

14-day returns

Changed your mind? Write to us within 14 days of delivery.

Tracked shipping in Belgium

Tracked door to door in Belgium. Shipping costs a flat €7. Large items, such as the dog treadmill and the cat wheel, ship for a flat €29.

Secure checkout

Encrypted payment, every card protected.

Real support

A real person answers if something is not right.