Who we are

This website is operated under the ROV trade name. ROV operates under the Belgian VAT exemption scheme for small businesses, so no VAT number is shown. You can reach us on the contact page.

These Terms & Conditions govern every order placed on this website. By placing an order, you accept them.

Products and prices

Prices are displayed in EUR and are the final price payable, with no VAT added at checkout. We make every effort to describe and photograph our products accurately; minor variations in colour or finish can occur. We may correct pricing or listing errors at any time before an order is confirmed.

Orders and payment

Placing an order is an offer to buy, which we accept once payment is confirmed. We accept Visa, Mastercard, American Express, Maestro, Bancontact, PayPal, Shop Pay, Apple Pay, Google Pay and Klarna, all processed securely through Shopify Payments and our payment partners.

Delivery

We currently ship to Belgium, with tracking. Shipping costs a flat €7. Large items, such as the dog treadmill and the cat wheel, ship for a flat €29. Full details are on our Shipping Policy page.

Your right to change your mind (14-day legal withdrawal)

As an EU consumer, you have a legal right to cancel your order within 14 days of receiving it, without giving a reason. To exercise this right, write to us on the contact page within that period.

If you exercise this legal right of withdrawal, you bear the direct cost of returning the goods to us. We will refund the price you paid, including the standard delivery cost, within 14 days of receiving the returned item.

No ROV product is currently excluded from this right.

Returns

Full details on how to return an item, the condition we expect it in and refund timelines are on our Refunds & Returns page.

Legal guarantee and warranty

All products sold on this site benefit from the statutory 2-year legal guarantee of conformity under EU law, which covers defects present at the time of delivery. It does not cover damage from misuse, normal wear, or unauthorised repairs.

Liability

We are liable for defective products and for our own errors under Belgian and EU law. We are not liable for indirect or consequential loss, or for issues caused by misuse of our products outside their intended purpose.

Intellectual property

All text, images and branding on this website belong to ROV and may not be reused without our written permission.

Complaints and mediation

If something goes wrong, write to us first on the contact page, most issues are resolved directly and quickly. If we cannot resolve a dispute together, you can contact the Belgian Consumer Mediation Service (mediationconsommateur.be) or use the EU's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

Governing law

These terms are governed by Belgian law.

Changes to these terms

We may update these terms from time to time. The version in force is the one published on this page at the time of your order.

Contact

Questions about these terms? Write to us on the contact page.